Originally from Memphis, TN, Jayla moved to San Diego in 2023, bringing years of customer service expertise and a passion for creating welcoming experiences. With experience in the Mass Communication field, she has been dedicated to customer engagement since 2018. Before stepping into her current role, she worked as an Office Assistant at the TN Education Lottery, honing her administrative and interpersonal skills. As Director of First Impressions for Voice & Viewpoint, Jayla ensures every interaction is seamless and positive, making her an essential part of the team.